Frequently Asked Questions

393bet FAQ — Everything you need to know, all in one place

Find clear, straightforward answers here covering payments, withdrawals, Live Casino, Sports Betting, and more. Use the search below to find what you need.

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No, not at all. To open an account at 393bet and participate in any form of gaming or betting, you must be at least 18 Years is required. This is a mandatory condition of our licensing terms, and one we never waive under any circumstances.

You will be required to provide your date of birth during registration. The KYC process requires age verification via your National ID (NID) or passport. If an account holder is found to be under 18, the account will be suspended immediately — deposited funds may be returned, but any winnings will be forfeited.

For Parents: If you suspect your underage child is using 393bet, contact our support team immediately. We will take swift action.

After logging in, go to your dashboard's "Promotions" or "Bonus" Head to the tab to see all active offers. The validity period and terms for each offer are listed right there.

393bet typically runs three types of promotions:

  • Ongoing Offers — Welcome bonuses, refer-a-friend, and more; available throughout the year.
  • Weekly Offers — New reload bonuses and cashback offers drop every Monday or Thursday.
  • Event-Based Offers — Special offers are added during BPL, IPL, World Cup, and other major events.

To stay updated on new offers, make sure you agree to promotional notifications during registration — updates will be sent directly to your email or SMS. To never miss a deal, keep "Promotional Notifications" turned on in your account settings.

Tips: Before accepting any offer, carefully read the Wagering Requirement (WR) and expiry date — this will help you avoid confusion later.

Yes, 393bet's Live Casino section lets you play in real time with actual human dealers. You can watch every move the dealer makes through HD video streaming — the full casino experience, from the comfort of home.

How to Get Started:

1
Log in and from the dashboard "Live Casino" Go to the menu.
2
Pick your favorite — Live Roulette, Baccarat, Blackjack, Live Monopoly Big, and much more.
3
The betting table will be visible in the game window. Place your chips within the limits and the dealer will start the round.
4
You can chat with the dealer directly in the chat box — it makes the whole experience feel much more alive.

Live Casino games are generally available 24 hours a day. However, some tables may have specific schedules, which you can check in the game lobby. For mobile play, make sure you have a stable internet connection — at least 4G or WiFi.

In the Sports Betting section at 393bet, you can bet on a number of sports alongside football and cricket:

  • Tennis — ATP, WTA & Grand Slam Tournaments
  • Basketball — NBA & International Leagues
  • Volleyball — International Matches
  • E-Sports — CS:GO, Dota 2, League of Legends
  • Badminton & Table Tennis — International Events

Placing a bet is straightforward: log in and go to the Sports section, choose your sport and match, select your bet type (Win/Draw/Lose or Over/Under), enter your stake in the bet slip, and hit "Place Bet". Live betting is also supported — place bets at real-time odds on matches already in progress.

BPL Special Perks: All Bangladesh Premier League matches feature special odds and extra bonuses. BPL Betting Page View.

Withdrawals at 393bet are fast and simple. In most cases, after submitting a request Within 15–30 minutes Funds are delivered directly to your mobile banking account. Bank transfers may take 1–3 business days.

Steps:

1
Log in and go to the "Cashier" or "Withdrawal" section.
2
Choose your preferred method (bKash, Nagad, Rocket, or Bank).
3
Enter the amount — minimum ৳ 500, maximum ৳ 2,00,000 per day.
4
Verify the OTP sent to your registered mobile number or email.
5
Confirm your request — processing will begin.

KYC (identity verification) must be completed before your first withdrawal — you will need to submit a photo of your NID or passport. Once KYC is done, all future withdrawals will be processed faster.

393bet supports the most popular payment methods in Bangladesh. See the table below for full details:

Method Minimum Processing Time Status
bKash ৳ 100 Instant Active
Nagad ৳ 100 Instant Active
Rocket ৳ 100 Instant Active
Bank Transfer ৳ 500 1–3 Business Days Active
USDT / Crypto $10 Network-dependent Active

One important note on deposits: the payment method number must match the name registered on your 393bet account. Using someone else's number may cause verification issues.

Key benefits: Deposits via bKash or Nagad carry no additional fees — every taka you send is credited in full.

393bet typically processes withdrawals No extra fees charged — though there are a few conditions worth knowing.

Method Minimum Daily Maximum Fee
BKash ৳ 500 ৳ 1,00,000 Free
Nagad ৳ 500 ৳ 1,00,000 Free
Rocket ৳ 500 ৳ 50,000 Free
Bank Transfer ৳ 1,000 ৳ 2,00,000 Varies by bank
USDT $20 $5,000 Network Gas

393bet does not charge any fees for Bank Transfer, though your receiving bank may apply its own service charges depending on their policies.

VIP members may have higher daily limits. Check the "Account Limits" section in your profile to view your current limits.

Keep in mind: Winnings from bonuses require meeting the designated Wagering Requirement before withdrawal. This condition does not apply to winnings from your original deposit.

Why Thousands of Bangladeshis Choose 393bet

If you still have questions after reading the FAQ, the answers below may address what's on your mind.

Licensed & Regulated

Licensed under Curacao eGaming. RNG and fair play verified by independent auditors.

Fast Payment Processing

Deposit in just 30 seconds via bKash, Nagad, or Rocket — and withdraw within 15–30 minutes. No unreasonable delays.

Massive Game Collection

1,000+ Slots, 50+ Live Casino tables, 20+ Sports categories — all on one platform.

Bangla Support 24/7

Our Bangla-speaking support team is always on hand via Live Chat, WhatsApp, and email. No question goes unanswered.

Mobile Optimized

Fully supported on Android and iOS. Seamless gaming right in your browser — no separate app needed.

Responsible Gaming

Deposit limits, self-exclusion, and reality checks — free tools to keep your gaming in control at all times.

What to Know Before Using 393bet

393bet brings a world-class gaming experience to players in Bangladesh. A little preparation goes a long way — here's what you should know before you get started.

Before making your first deposit, make sure the name on your account matches the name on your payment method. Mismatched names can complicate the verification process and may cause issues with withdrawals.

It's important to understand the Wagering Requirement before claiming a bonus. For example, if a ৳ 1,000 bonus has a WR of 20x, you'll need to place a total of ৳ 20,000 in bets before the bonus can be withdrawn.

Gaming is for entertainment — not a source of income. Play responsibly, stick to your budget, and reach out to support immediately if you ever need help.

Why KYC Verification Matters

KYC (Know Your Customer) is the identity verification process mandatory on every licensed online gaming platform. On 393bet, KYC must be completed before your first withdrawal.

For KYC, you will need: front and back photos of your National ID (NID) or passport, and in some cases a selfie. All information is secured with 256-bit SSL encryption.

KYC verification typically Within 24–48 Hours is completed. Once approved, all future withdrawals are processed faster — no repeat KYC required.

Pro Tips: Complete your KYC immediately after registration — this way, once you win, there will be no delays when you withdraw.

Got your answers? Get started now

No more waiting — register for free at 393bet and enjoy thousands of games, live betting, and daily bonuses.

For ages 18+ only. Play responsibly.

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