Legal Documents

393bet Terms & Conditions

This document constitutes a binding agreement between 393bet and all users of our platform. Please read these terms carefully before creating an account.

Last Updated: January 1, 2026

1 General Terms & Eligibility

Creating an account on 393bet, browsing the platform, or using any service means you have fully accepted these terms and conditions. If you do not comply with these terms, we request that you refrain from using our services.

393bet operates under a licence from the Curacao eGaming authority. Our licence number is 8048/JAZ. We operate in full compliance with international gaming laws and responsible gaming standards.

Important: 393bet reserves the right to modify these terms and conditions at any time. Users will be notified via their registered email or through a notice on the platform. Continued use of the platform after any changes constitutes acceptance of the updated terms.

Governing Law

This agreement is governed by the laws of Curacao. Any legal disputes will fall under the jurisdiction of Curacao courts. 393bet strictly adheres to international Anti-Money Laundering (AML) and Know Your Customer (KYC) policies.

Scope of Services

393bet provides the following services:

  • Online Slot Games & Video Poker
  • Live Casino (with Real Dealers)
  • Sports Betting (including cricket, football)
  • Virtual Sports
  • Bonuses & Promotional Offers

2 Account Registration & Identity Verification

Each individual may hold only one account on 393bet. If the same person creates multiple accounts, all accounts will be closed and the balance may be forfeited.

All information provided during registration must be true and accurate. Providing false information is a serious violation and may result in account termination. As part of the KYC process, 393bet may request identity verification documents at any time.

Information Required for Registration

Information Type Mandatory Purpose
Full NameYesIdentity Verification
Mobile NumberYesOTP Verification
Date of BirthYesAge Verification (18+)
Email AddressYesContact & Security
NID / PassportOn withdrawalsKYC Completion
Never share your account password with anyone. If you notice any unauthorised activity on your account, contact 393bet support immediately.

KYC Verification Process

393bet may require KYC verification before your first withdrawal or when your balance exceeds a set threshold. This may involve submitting a government-issued ID (NID, passport, or driving licence), proof of address, and proof of payment method.

3 Age Verification & Eligibility

393bet strictly serves individuals aged 18 and above only. Minors are strictly prohibited from creating accounts. Anyone who registers an account using a false age will have all their transactions voided and their balance forfeited.

For Parents: Be mindful that minors in your household cannot create an account on 393bet. Use parental control software to help prevent this.

Users from the following regions are not permitted to use 393bet's services, as online gaming is legally prohibited or restricted in those areas:

  • United States (USA)
  • United Kingdom (UK) — Without a UKGC Licence
  • France & French Territories
  • Australia
  • Countries where online gambling is completely prohibited

4 Deposit & Payment Policy

393bet supports the most popular payment methods in Bangladesh. All deposits are processed instantly. Minimum deposit amounts and maximum limits may vary depending on the payment method.

Payment Methods Minimum Maximum (Daily) Processing Time
BKash৳ 100৳50,000Instant
Nagad৳ 100৳50,000Instant
Rocket৳200৳30,000Instant
Bank Transfer৳ 500৳2,00,0001–3 Business Days
CryptocurrencyEquivalent to ৳500UnlimitedNetwork dependent

Important Deposit Rules

  • Only use payment methods registered in your own name — deposits from third-party accounts are not accepted.
  • Using deposited funds for money laundering purposes is strictly prohibited.
  • If a deposit fails, contact your payment provider and 393bet support.
  • Multiple individuals may not deposit from the same card or account.

5 Withdrawal Rules

Withdrawals are typically processed within 5 to 30 minutes of your request. However, processing may take longer if KYC verification is incomplete. Additional verification may be required for larger withdrawal amounts.

Before submitting a withdrawal request, make sure your KYC is complete and all bonus wagering requirements have been met. Incomplete KYC or unmet wagering conditions may cause delays.

Withdrawal Restrictions

  • Minimum Withdrawal: ৳500
  • Daily maximum withdrawal: ৳1,00,000 (regular users)
  • Higher withdrawal limits apply for VIP members
  • Withdrawals will only be sent to the same payment method used for the original deposit
  • Withdrawals of large amounts (৳50,000+) are processed within 24 hours
Withdrawals can only be made from your real-money balance. Bonus balance cannot be withdrawn directly — wagering requirements must be met first.

6 Bonuses & Promotional Offers

393bet offers a range of bonuses and promotional offers. Each bonus comes with specific terms that must be read before claiming. Accepting a bonus means you agree to the associated terms.

Wagering Requirements

To withdraw funds earned from bonuses, you must meet the specified wagering multiplier. For example, a 30x wagering requirement on a ৳1,000 bonus means you need to place a total of ৳30,000 in bets before any withdrawal.

Wagering calculation: Not all games contribute equally toward wagering requirements. Typically, slots contribute 100%, Live Casino 20–50%, and Sports Betting 100%. Full details are available on each bonus offer page.

General Bonus Rules

  • Each bonus has an expiry date — if not used within the specified time, it will be forfeited.
  • Multiple bonuses may not be usable simultaneously — if there is an active bonus, claiming a new bonus is blocked.
  • If Bonus Abuse is detected, the account will be closed.
  • Welcome bonus is for new members only — applicable once on the first deposit.
  • 393bet reserves the right to modify or cancel any bonus offer.

7 Betting Rules and Regulations

Each market in the Sports Betting section has its own rules. Separate betting rules apply for cricket, football, and other sports.

General Betting Rules

  • Once a bet is confirmed, it cannot be changed.
  • If a bet is not accepted for any reason, the bet amount will be refunded.
  • If a bet is accepted at incorrect odds due to a technical error, 393bet reserves the right to void it.
  • Bets related to match-fixing or any other misconduct will be voided if detected.
  • A maximum bet limit per event applies — this varies depending on the event.

In case of match cancellation or postponement

If an event is cancelled or ends before the scheduled time, settlement will follow the rules of the relevant betting market. Generally:

  • If cancelled before the match begins, the full bet will be refunded.
  • Bet refunded if the minimum specified overs/time are not completed.
  • If the result is determined by DLS or another method, that will be final.

8 Prohibited Activities

The following activities are strictly prohibited and will result in immediate account closure and forfeiture of balance:

  • Creating multiple accounts (Multi-accounting)
  • Bonus abuse — attempting to extract funds by violating bonus terms
  • Money laundering or sending illicit funds to the platform
  • Betting using software, bots, or automated tools
  • Using another user's account
  • Intentionally exploiting any technical error on the platform
  • Threatening or harassing other users or staff
  • Using the platform to fund any terrorist or illegal activities
393bet uses artificial intelligence and advanced algorithms to monitor suspicious activity. If any irregularity is detected, the account will be suspended and the relevant authorities will be notified where applicable.

9 Responsible Gaming Policy

393bet believes gaming should be a form of entertainment. We provide the following responsible gaming tools:

  • Deposit Limit: Set daily, weekly, or monthly deposit limits.
  • Loss Limit: Automatically stop play after losing a set amount.
  • Session Time Limit: Reminders or auto-logout after a set period.
  • Self-Exclusion: Temporary break from 24 hours up to 6 months.
  • Reality Check: Display session information at regular intervals.

If you experience signs of problem gambling, please Responsible Gaming Page Visit us.

10 Data Privacy & Protection

Keeping your personal data secure is our top priority. 393bet complies with GDPR standards and never sells your information to third parties. For more details, please see our Privacy Policy Read.

  • All data is protected with 256-bit SSL encryption.
  • Payment details are never stored on 393bet's servers.
  • Your information is used solely for service delivery and legal compliance purposes.

11 Account Closure & Termination

You may request to close your account at any time. Contact our support team and your account will be closed after any remaining balance has been settled.

393bet reserves the right to close or suspend accounts for the following reasons:

  • Any violation of these terms and conditions
  • Suspicion of fraudulent activity
  • Providing false information during KYC verification
  • Accounts inactive for an extended period (2+ years) — following notice
  • At the direction of a regulatory authority
After account closure, settlement of any remaining balance may take up to 30 business days. Bonus balance will not be refunded.

12 Dispute Resolution

If a dispute arises, please contact the 393bet support team first. We review all complaints within 48 hours for an initial assessment.

If the issue cannot be resolved through support, you may use the independent dispute resolution process of Curacao eGaming. This process is completely impartial.

In the event of a dispute, 393bet's recorded logs and transaction data shall serve as the definitive evidence.

393bet's Commitment

Our terms and conditions are backed by a firm commitment to player protection.

Licensed & Regulated

Licensed under Curacao eGaming. Every aspect of our operations meets international gaming standards.

Data Protection

Your personal and financial information is protected with 256-bit SSL encryption. Selling information to third parties is prohibited.

Transparent Payments

No hidden fees. All deposit and withdrawal rules are clearly stated here.

Fair Gaming

Certified RNG ensures every game is completely random. Independent labs verify regularly.

Responsible Gaming

Limit setting, self-exclusion, and reality checks — full tools to keep your gaming in control.

Fast Dispute Resolution

All complaints reviewed within 48 hours. Independent mediation available if needed.

FAQ

Answers to frequently asked questions about the terms and conditions.

The 393bet support team is available 24/7 — any time of day, night, or on holidays. There are several ways to get in touch. The fastest option is the Live Chat button in the bottom-right corner of the website, where a Bangla-speaking agent typically responds within 3–5 minutes. You can also email [email protected], with replies usually received within 6–12 hours. Support is also available via WhatsApp or Telegram — you'll find the number on the support page after logging in. For complex matters such as KYC verification or large withdrawal issues, it's best to write in detail via email, as it's easier to attach the necessary documents.

When 393bet's daily login bonus or Free Spins offer is active, a pop-up or notification will appear automatically after you log in. Free Spins are generally allocated to specific slot games — simply open that game and start spinning. For the daily login bonus, you may need to go to the "Promotions" or "Bonus" section to activate the offer. Keep in mind that winnings from Free Spins are typically subject to wagering requirements — usually 30–40x. Spins must be used within a set time frame; they will expire if not used before the deadline. Check the 393bet promotions page regularly for the latest offer details.

Play Safe, Trust 393bet

Now that you've read through the terms, why not get started? Join 393bet today and enjoy a safe, secure gaming experience.

For 18+ years old only.

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