1Introduction & Scope
This privacy policy explains how 393bet ("we", "us", "the Company") manages your personal information when you use the https://393bet.casino website and related services ("the Platform").
393bet operates under a Curacao eGaming licence and complies with applicable international data protection laws, including the General Data Protection Regulation (GDPR). By using our platform, you consent to this Privacy Policy.
Our Commitment to Transparency: We believe you have every right to know exactly how your data is used. 393bet never sells your information or shares it with unauthorized third parties.
This policy applies to:
- For all visitors browsing the 393bet website
- For registered account holders
- For users of our mobile application
- For anyone who contacts the support team
2What Information We Collect
393bet collects information in various ways and for various reasons. Below is a detailed breakdown of what types of data are collected and how.
Information You Provide Directly
When you voluntarily provide it:
- Name, date of birth, and gender
- Mobile Number & Email Address
- Home address and postal code
- Identity document details (NID, passport — collected during the KYC process)
- Payment method details (bKash, Nagad number)
- Information shared via support chat
Automatically Collected Information
The following is collected automatically while you use the platform:
- IP Address & Device Information
- Browser Type & Operating System
- Activity logs on the platform (login times, game history)
- Session Duration & Click Patterns
- Data via Cookies & Tracking Pixels
- Geolocation Data (for regional compliance purposes only)
Data Received from Third Parties
In certain cases, data may be collected from legitimate third-party sources:
- Transaction verification data from the payment gateway
- From Identity Verification Services
- Risk Assessment Data from Fraud Prevention Agencies
| Data Categories |
Collection Methods |
Mandatory |
| Identity Information |
Registration Form |
Yes |
| Contact Information |
Registration Form |
Yes |
| Payment Information |
Transaction Processing |
Yes |
| KYC Documents |
Document Upload |
On Withdrawal |
| Device & Session Logs |
Automatic |
Yes |
| Marketing Preferences |
Optional Registration |
No |
3How We Use Your Information
393bet is committed to being fully transparent about how your data is used. We only use your information for the following legitimate purposes:
Service Operations
- Account Creation, Management & Verification
- Providing gaming services and betting features
- Payment Processing & Transaction Verification
- Administering Bonuses & Promotional Offers
- Providing Customer Support Services
Legal & Regulatory Obligations
- KYC (Know Your Customer) Verification
- Compliance with Anti-Money Laundering (AML) Regulations
- Age Verification (Confirming 18+)
- Mandatory Reporting to Regulatory Authorities
Security & Fraud Prevention
- Ensuring Account Security
- Detecting & Preventing Fraudulent Activity
- Detecting Multi-Accounting
- Maintaining Platform Integrity
Service Improvement & Personalization
- Personalizing game recommendations
- Platform Performance Analysis
- Improving the User Experience
- Identifying & Resolving Technical Issues
Marketing Communications: If you provide consent at registration or at a later stage, 393bet may send you promotional emails or SMS messages. You can withdraw this consent at any time — every message includes an Unsubscribe option.
4Data Sharing & Disclosure
393bet never sells your personal data. However, in specific circumstances and under strict rules, data may be shared with third parties:
Authorized Third Parties
| Third-Party Type |
What Information We Share |
Purpose |
| Payment Provider |
Transaction Information |
Payment Processing |
| Game Software Providers |
User ID |
Game Operations |
| Identity Verification Services |
KYC Documents |
Age & Identity Verification |
| AML Prevention Agency |
Transaction Patterns |
Anti-Money Laundering |
| Legal Authority |
Court-Ordered Information |
Legal Obligations |
All third parties have signed a Data Processing Agreement (DPA) — they may only use your data for specified purposes. 393bet ensures that all partners adhere to the same data protection standards.
International Data Transfers
In some cases, your data may be processed internationally. When this occurs, 393bet ensures that the destination country provides GDPR-equivalent protections or that Standard Contractual Clauses (SCCs) are in place.
5Data Security Measures
393bet applies the highest industry standards to protect your data. There is absolutely no compromise on security:
Technical Security
- TLS/SSL Encryption: All data transmissions are encrypted with 256-bit SSL.
- At-Rest Encryption: Data stored on our servers is also encrypted with AES-256.
- Firewall & DDoS Protection: Multi-layered network security infrastructure.
- Regular Security Audits: Penetration testing conducted by independent third parties.
- Two-Factor Authentication: An additional layer of security for account access.
Administrative Safeguards
- Only authorized personnel can access the data they need (Principle of Least Privilege).
- Data privacy training is mandatory for all staff.
- A full access log is maintained for all data.
- In the event of a data breach, the relevant authorities will be notified within 72 hours.
Your Role: Beyond technical safeguards, keeping your password strong and confidential is essential. If you notice any suspicious activity, contact support immediately.
6Cookies & Tracking Technologies
393bet uses cookies and similar technologies on its website. Cookies are small data files stored on your device that help enhance your browsing experience.
| Cookie Type |
Purpose |
Duration |
Can Be Disabled |
| Essential |
Login sessions, security |
Session Ended |
No |
| Functional |
Language & Preference Storage |
1 year |
Yes |
| Analytics |
Usage Statistics |
2 Years |
Yes |
| Marketing |
Relevant Advertising |
90 Days |
Yes |
Cookie Controls
You can block or delete non-essential cookies through your browser settings. However, disabling essential cookies may cause certain features of the platform to not function properly.
7Data Retention Period
393bet does not retain your data longer than necessary. Specific retention policies apply to each category of information:
- Account Information: For the duration of active account use and 5 years after closure (as required by law).
- Transaction Records: 7 years (as required under international financial regulations).
- KYC Documents: 5–10 years in accordance with regulatory requirements.
- Communication Logs: Support conversations retained for 2 years.
- Marketing Data: Until consent is withdrawn, or after 3 years of inactivity.
- Session Logs: 90 days.
Once the retention period expires, data is securely deleted or anonymized.
8Your Data Rights
Under GDPR and applicable law, you have several important rights regarding your personal data. 393bet respects all of these rights:
Right of Access
You can find out exactly what data 393bet holds about you. Requests will be fulfilled free of charge within 30 days.
Right to Rectification
You may request corrections to any inaccurate or incomplete information — either through your profile settings or by contacting support.
Right to Erasure
You may request the deletion of your data — however, certain information may need to be retained to meet legal obligations.
Right to Restriction
In certain circumstances, you may request that the processing of your data be restricted.
Right to Portability
You may request an export of your data in a machine-readable format (CSV or JSON).
Right to Object
You may object to the processing of your data for direct marketing purposes, and that objection will take effect immediately.
How to Exercise Your Rights: To exercise any data rights, email
[email protected] or reach us via live chat. Once your identity is verified, action will be taken within 30 days.
9KYC Verification & Identity Confirmation
393bet follows a KYC (Know Your Customer) process to comply with international financial regulations and prevent fraud. This is part of our regulatory obligations.
When KYC Is Required
- Before Your First Withdrawal
- For transactions above a specified threshold (৳1,00,000+)
- If suspicious activity is detected on an account
- At the Direction of Regulatory Authorities
KYC Document Types
- Identity Document: Clear photos of both sides of your National ID (NID), passport, or driving licence.
- Proof of Address: Utility bill or bank statement (issued within the last 3 months).
- Proof of Payment Method: A screenshot confirming that the bKash/Nagad account is registered in your name.
- Selfie: Selfie holding your ID document (required in certain cases).
KYC documents are stored on servers secured with 256-bit encryption. Access is restricted to authorized compliance staff only, and documents are shared with third parties solely for the purpose of identity verification services.
10Protection of Minors' Data
393bet strictly does not serve anyone under the age of 18. We do not knowingly collect any information from minors.
If it is found that a minor has created an account using false information:
- That account will be closed immediately.
- The relevant data will be securely deleted.
- All transactions will be cancelled.
If parents suspect their child is using 393bet, they should contact support immediately.
11Policy Changes & Updates
393bet may update this Privacy Policy from time to time — for example, when new services are added, laws change, or technical improvements are made.
For Significant Changes:
- A notice will be sent to your registered email address.
- A banner notification will be displayed on the platform.
- The date of the change will be updated at the top of the page.
Continued use of the platform after any changes constitutes acceptance of the updated policy. If you do not agree with a change, please request that your account be closed.